Crafted to Be Carried for Decades

We want you to love this bag for decades, which means we want you to be certain before you order, not after. Because each piece is made to order for you specifically, we are unable to accept returns for change of mind or preference once your order is confirmed. So please, ask us everything first. Our team is on WhatsApp and responds promptly, usually within a few hours during business hours. We are also at the atelier six days a week. There is no such thing as too many questions when it is a decision this considered.

If you believe your bag has a manufacturing defect, contact us within 6 months of purchase. Once we have assessed and confirmed the fault, we will arrange a repair or exchange. To be eligible, the item must be returned with proof of purchase, in clean condition, and the issue must be a verifiable manufacturing fault — not wear and tear, misuse, or damage caused after delivery. All returns go through a quality inspection before a resolution is confirmed.

All Cape Cobra bags include a 6-month manufacturing warranty under the Consumer Protection Act. This covers verifiable manufacturing defects only, not wear and tear, misuse, improper care, or damage caused after delivery. Sale items are final sale and not covered by the return or refund policy, though the manufacturing warranty still applies.

In-stock bags leave the atelier within 3–4 working days of payment confirmation. Within South Africa, deliveries are signed-for and typically arrive within a week.

International orders travel by FedEx Priority and take 3–4 weeks from dispatch, depending on your destination and customs clearance times. Made-to-order or bespoke pieces take 6–10 weeks in production before dispatch.

All shipments, domestic and international, are fully insured in transit until signed for at your door. We handle all CITES export paperwork where applicable. You will receive tracking details as soon as your bag leaves 43 Bree Street.

Yes, ostrich and ostrich leg ship worldwide. Crocodile is more restricted by international trade regulations; we ship crocodile pieces to South Africa and the United States only.

We ship on a DDU basis; Delivery Duty Unpaid. This means import duties, customs charges, and any local taxes applicable in your country are the responsibility of the buyer and are payable on arrival. These vary by country and are outside our control; we recommend checking your local customs rates before ordering.

We handle all CITES export paperwork in full — every hide is documented and traceable. For first-time international orders, we will ask for written confirmation that you understand the DDU terms before we dispatch. This protects you as much as us.

If your country is not listed in our standard destinations, contact us — we will do our best to find a route to you.

Shipping costs are calculated individually per order based on your destination and the size of the parcel. Your shipping cost will be confirmed with you before your order is processed — there are no surprise charges after you commit. If you have a question about estimated shipping to your country before ordering, contact us and we will give you a figure upfront.

Yes. Every Cape Cobra shipment is fully insured against loss, theft or accidental damage in transit. This coverage is valid until the parcel has been signed for at your delivery address. Once signed for, the order is no longer covered by shipping insurance. All deliveries require a signature — please ensure someone is available at your shipping address to receive the parcel. If a third party will be signing on your behalf, please let us know their name when placing your order.

Yes. All Cape Cobra exotic leather products are CITES certified — meaning every hide is documented, traceable, and compliant with international wildlife trade regulations. Cape Cobra is also a member of ELSA (Exotic Leather South Africa), the industry body that governs responsible sourcing standards for exotic leather in South Africa. Every bag ships with the relevant CITES export documentation where required by your destination country.

Float is available to South African residents on any order over R8,000 using a Visa or Mastercard. It splits your total into four equal monthly instalments, interest-free, with no new account required. Approval takes approximately 90 seconds at checkout. Float is not available for international orders.

We are available in whichever way works best for you.

WhatsApp: +27 60 646 6704 — our team responds promptly, usually within a few hours during business hours.
Email: sales@capecobra.com
Mobile: +27 60 646 6704
Phone: +27 21 415 3440
In person: 43 Bree Street, 1st Floor, Cape Town City Centre, South Africa.

Monday to Friday 9am – 6pm Saturday and Sunday 9am – 3pm

If you are considering a purchase and want to see the hides or hold a bag before you decide, you are welcome to visit the atelier any time during opening hours — no appointment needed.